Privacy Policy

Zanna Group Pty Ltd. (“Zanna Group”, “we”, “us”, or “our”) values and respects the privacy of the people we deal with. Zanna Group is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (for example, your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. This personal information may include:

• Name;
• Email address.

You do not have to provide us with your personal information. However, if you choose not to provide us with your personal information, we may be limited in how we provide you with our services or otherwise interact with you.

How do we collect your personal information?

We collect your personal information directly from you when you:

• Send us an email message via our online contact form;
• Subscribe to our mailing list.

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

• Provide you with information or services that you request from us;
• Improve the quality of the services we offer;
• Marketing purposes.

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

• Our marketing providers;

Transfer of personal information overseas

Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, including in the United States of America.

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:

• You have given us your consent to disclose personal information to that third party (for example, subscribing to our mailing list); or
• We reasonably believe that:
  • The overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
  • The law or binding scheme can be enforced; or
• The disclosure is required or authorised by an Australian law or court / tribunal order.

How do we protect your personal information?

Zanna Group will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

• Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
• Having technological measures in place (for example, anti-virus software, fire walls);

Online activity

The Zanna Group website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Zanna Group website(s).

We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website's functionality may be affected.

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications will be sent by email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by this method.

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication or by contacting us using the details set out in the “How to contact us” section below.

Retention of personal information?

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

How to access and correct your personal information

Zanna Group will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 1 day. We will deal with such a request by sending you an email which will contain all personal information we hold about you.

Links to third party sites

Zanna Group website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Inquiries and complaints

For complaints about how Zanna Group handles, processes or manages your personal information, please contact us directly. Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 2 days for Zanna Group to respond to your complaint. It will not always be possible to resolve a complaint to everyone's satisfaction. If you are not satisfied with Zanna Group's response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at oaic.gov.au ) to lodge a complaint.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance via our contact form.